Terms of Service

These terms govern your use of PortalHQ ("we", "us", "our"), operated at my-portal.live. By creating an account or using the service you agree to these terms.

1. Your account

You must be at least 18 to use PortalHQ. Keep your credentials secure — you're responsible for activity under your account. You may not share access or use the service to impersonate others.

2. Acceptable use

Don't use PortalHQ to send spam, host illegal content, infringe IP, attempt to break our security, or resell access. We may suspend accounts that put other users or the platform at risk.

3. Plans, billing & payments

PortalHQ offers a Free plan and paid Solo and Pro plans, billed monthly or annually. Card payments are processed by Stripe — we never store full card numbers. Prices are listed in USD on our pricing page and may change with at least 30 days' notice; existing subscriptions keep their price until the next renewal.

Client invoice payments processed through PortalHQ are also handled by Stripe and are subject to Stripe's standard processing fees. Funds go directly to your connected Stripe account.

4. Cancellation

You can cancel any time from your Settings. Cancellation takes effect at the end of the current billing period — you keep full access until then and won't be charged again.

5. Refunds

Monthly plans are non-refundable for partial months. Annual plans include a 14-day money-back guarantee from the first annual charge — email support@my-portal.live within 14 days for a full refund. Refunds for processing fees on client invoices are at Stripe's discretion.

6. Free plan limits

The Free plan is limited to 1 active client. Limits may evolve; we'll give notice before reducing what existing Free accounts can do.

7. Your content

You retain ownership of everything you upload — invoices, files, proposals, client data. You grant us a limited licence to host, process and display it so we can run the service. You're responsible for having the right to share any content you upload.

8. Data export & deletion

You can export your data at any time. If you cancel, we retain your data for 30 days so you can resubscribe, then permanently delete it. You can request earlier deletion via support.

9. Service availability

We work hard to keep PortalHQ up but don't guarantee uninterrupted service. Live status is at my-portal.live/status. Scheduled maintenance is announced in advance where possible.

10. Disclaimers & liability

The service is provided "as is". To the maximum extent permitted by law, our total liability for any claim is capped at the fees you paid us in the 12 months before the claim. We're not liable for indirect or consequential losses.

11. Termination

We may suspend or terminate accounts that violate these terms. You may stop using PortalHQ at any time.

12. Changes

We may update these terms; material changes will be announced by email or in-app at least 14 days before they take effect.

13. Contact

Questions? Email support@my-portal.live.